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Legal Information

Refund Policy

Last updated: 7/9/2025

At ErrorX, we want you to be completely satisfied with our services. This Refund Policy outlines when and how you can request a refund for your purchase.

Refund Eligibility

You may be eligible for a refund in the following circumstances:

  • Within 24 hours of purchase if the service is not working as advertised
  • Technical issues preventing service access that we cannot resolve
  • Duplicate charges or billing errors
  • Service cancellation before the subscription period begins

Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions after the 24-hour cooling-off period
  • Services that have been fully or partially used
  • Add-on features or upgrades
  • Custom development or implementation services

How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your account email address
  • Order or transaction ID
  • Reason for requesting a refund
  • Any relevant screenshots or documentation

Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement depending on your payment provider.