Legal Information

Privacy Policy

Last updated: 30 July 2026

This describes exactly what ErrorX stores, why each piece exists, and what happens to all of it when you delete your account. We have written it in plain language and kept the claims to things you can verify from your own dashboard.

Your account

ErrorX has no password. You sign in with Google, Facebook or Discord, and we receive only what those providers hand over:

Your email address, used to identify the account and send order confirmations
Your display name and profile picture, shown in your dashboard
A provider account identifier, so the same login reaches the same account next time
A phone number, only if you enter one at checkout for the payment gateway

We never see a password

Authentication happens on the provider’s own site. No password is transmitted to us, stored by us, or exists in our system to be leaked.

What the service records

Running a subscription service requires some record-keeping. This is the complete list:

Subscription and devices

Your current plan: duration, speed cap and device limit
Which devices are connected right now, with a name you can edit and a last-seen time
This is what enforces your device limit and what the live device list in your dashboard shows

Bandwidth totals

Total bytes uploaded and downloaded, aggregated over time
Shown to you in your dashboard as information — there is no data quota in ErrorX, so this is never used to bill or throttle you
It is a running total, not a record of what you visited

Orders and payments

Order records, invoice references and payment status
Retained for accounting and for reconciling disputes with the payment gateways

Support

Tickets you open and the messages in them
Kept so the next person to help you can read what already happened

What we do not record

Specific and checkable, rather than a slogan:

The websites, services or applications you connect to through the tunnel
The contents of your traffic, which is encrypted end to end between your device and our edge
DNS queries tied to your account
Your browsing history, in any form

What "no logs" honestly means here

It means we do not record your traffic or its destinations. It does not mean we hold nothing at all — the section above lists what we do hold, and why. Any provider claiming to store literally nothing while still enforcing a device limit is not being straight with you.

How your data is protected

All traffic between your device and our edge runs inside an encrypted tunnel
Your server configuration is delivered encrypted with a key derived from your own account, and is only ever decrypted in memory
Your configuration is fetched by your signed-in app and never shown to you to copy or share, so there is nothing to leak
Sign-in tokens are stored only as hashes; the token itself exists only on your device
You can see and revoke every active browser session and device from your dashboard

Who else is involved

We do not sell your data, and we do not run advertising. A small number of processors are necessarily involved in providing the service:

bKash and PayStation

Process your payments. They receive the amount, an order reference and any phone number you provide. We never receive or store your full payment credentials.

Google, Facebook, Discord

Handle sign-in. They tell us your email, name and picture. They are not told what you do on ErrorX.

Optional. Only if you choose to link your account for notifications — and you can unlink it at any time.

Hosting and analytics

Our hosting provider processes page requests and aggregate performance metrics for this website. These are not linked to your traffic through the tunnel.

Legal requests

We would disclose information only where legally compelled to. We cannot produce records of your browsing, because they do not exist to produce.

Account deletion and data retention

You can delete your account from your dashboard settings at any time. Here is precisely what happens:

A seven-day grace period

Deletion is scheduled seven days ahead rather than executed immediately
Signing in during that window shows a screen offering to cancel it — simply signing in does not cancel it on its own, because that would undo a deliberate decision by accident
We send you a reminder the day before it becomes permanent

What is erased after seven days

Your name, email address and profile picture, replaced with anonymous placeholders
All linked sign-in providers, browser sessions and device sessions
Any active subscription, which is cancelled
Your wallet balance, which is zeroed
Your notifications and bandwidth history

What survives, and why

Orders, payments and wallet ledger entries — with no name attached to them
They are kept because deleting them would retroactively alter our revenue records and leave gateway transactions impossible to reconcile
They can no longer be connected back to you

Your rights

See what we hold — most of it is already visible in your dashboard
Correct your name or profile details at any time
Export your order and payment history by asking us
Delete your account, with the seven-day window described above
Revoke any individual browser session or connected device instantly
Unlink Telegram, or withdraw from the referral programme, whenever you like

Exercising them

Most of these are self-service in your dashboard. For anything that is not, open a ticket and we will handle it — there is no form to fill in and no fee.

Cookies

We use a small number of cookies, none of them for advertising or cross-site tracking. The Cookie Policy lists every one of them individually, including the referral cookie that records a public share code when you arrive through someone’s link.

Changes to this policy

If we change how data is handled in a way that affects you, we will say so in your dashboard rather than quietly updating the date at the top of this page. Continued use after such a notice means you accept the revised policy.

Questions?

Reach out to our team and we'll get back to you.

[email protected]